Privacy.

What we collect

When you submit an enquiry, we collect the name, phone number or email address, vehicle details, preferred caliper colour and any notes you enter. We also keep the enquiry reference and submission time so we can follow up.

If you book a service, we may record your vehicle registration, agreed work, service date, price, billing details, invoice and payment records. If you send us photographs by WhatsApp or another agreed channel, we also receive those images.

The website receives normal technical information, such as your IP address, requested pages and browser details, in server logs. An IP-derived identifier is used to limit repeated enquiry submissions and reduce spam.

How we use your information

We use your information to answer your questions, prepare a quote, arrange and carry out your service, provide invoices, record payments, respond to warranty enquiries and operate the website. Your enquiry does not automatically confirm a booking.

Providing a phone number or email helps us reply. You can also call us for a general question if you prefer not to submit the website form. We do not sell your enquiry information or add you to an advertising list through this form.

Storage and access

Website enquiry, service and invoice records are stored on our Amazon Web Services server in Sydney, Australia. They are available in a password-protected owner dashboard, together with our business photo-management tools. Customer enquiry and invoice records are not displayed in the public gallery.

Access is limited to the business owner and people authorised to manage the service or support the website. We use HTTPS for website connections and restrict access to business records. Information you choose to send through an external service is also handled by that service under its own policies.

Website tools and browser storage

The enquiry form stores a temporary request identifier and a fingerprint of the submitted details in your browser’s session storage. This helps a retry avoid creating the same enquiry twice. The form does not put the readable enquiry text into that storage.

Essential cookies are used for the private owner sign-in. The website currently has no advertising or analytics cookies.

The car colour studio uses prepared concept images and changes their colours in your browser. It does not upload your enquiry or automatically send your vehicle details to an AI image service. Requests for an unlisted vehicle’s custom preview are discussed directly with us.

The website currently has no automatic checkout and does not collect card details. A preview-fee or service payment is arranged directly; the owner dashboard records payments received rather than charging your account.

WhatsApp, maps and fonts

If you click a WhatsApp link, the website opens a prepared message in WhatsApp. You choose whether to send it. WhatsApp will receive the information you share and handles it under the WhatsApp Privacy Policy (opens a new tab).

Directions links open Google Maps. Website fonts are loaded from Google Fonts, so your browser requests font files from Google and sends the technical information needed for those requests, including your IP address. See Google’s explanation of font requests (opens a new tab) and the Google Privacy Policy (opens a new tab).

These providers may process information outside Australia under their own policies. Our website enquiry database remains on the Sydney server.

Job photographs

Our public gallery shows completed-job photographs selected by the owner. Tell us if you do not want photographs identifying your vehicle to be published, or contact us if you would like an existing image reviewed or removed. Customer enquiry records and invoices are kept separately from public gallery photographs.

Keeping records

We keep information while it is needed to respond to enquiries, provide services, handle warranty matters, maintain invoice and payment records, or meet applicable recordkeeping obligations. You can ask us about access, correction or deletion. We may need to retain some service and financial records even after a deletion request.

Access, correction and privacy questions

Contact Supreme Auto Customs on 0494 157 733 to ask about information we hold about you, request a correction, discuss a photograph or raise a privacy concern. We may ask for enough information to verify the request belongs to you before sharing or changing a record.

We will review your request and explain the outcome. If our website tools or information-handling practices change, we will update this notice.